Misapplication of Payments on Vehicle Loans Give Rise to Wrongful Repossessions

Introduction

We have recently received several wrongful repossession inquiries as a result of the misapplication by lenders of their late fees and other associated fees on vehicle loans. As we analyzed the inquiries, the first analysis is whether the vehicle loan complied with Federal law. The second level of inquiry requires a deeper review because there is a variation between state lending laws.

Because most vehicle loan lenders lend money across several states, their customer service representatives often fail to appreciate the Illinois vehicle loan distinctions, and then unknowingly misrepresent Illinois law and misapply the state law of the lending institution’s headquarters or home office.

This misapplication of Illinois law may have resulted in a wrongful repossession of the vehicle, as well as a claim that the vehicle loan agreement or the application of late fees or other associated fees violated Illinois law.

State laws vary significantly in how they regulate late fees, payment allocation, and consumer protections related to auto loan servicing. The following examples highlight how misapplied payments may result in statutory violations under specific state laws, with Illinois first.

Illinois

The Illinois Motor Vehicle Retail Installment Sales Act requires that lenders can only charge a “delinquency and collection charge” on each installment that is at least ten days late, “in an amount not exceeding 5% of the installment on installments in excess of $200 or $10 on installments of $200 or less.” Additionally, the Act further states that “Only one delinquency and collection charge may be collected on any installment regardless of the period during which it remains in default.” The Act further also allows attorney fees to enforce collection but if the lender enforces contrary to Illinois law, “the court in its discretion may award attorney’s fees to either party as the interests of justice may require.” Improper assessments of late fees or failure to apply payments to principal and interest first may also constitute a violation of Illinois consumer protection laws.

California

Under California Civil Code § 2982, late charges on motor vehicle retail installment contracts are limited to 5% of the delinquent installment and may not be assessed until a payment is at least 10 days late. California law prohibits compounding of late fees and requires transparency in payment allocation. Improper assessment of multiple late fees or failure to apply payments to principal and interest first may also constitute a violation of California’s consumer protection laws.

Florida

Florida Statutes § 520.08 regulates motor vehicle installment sales. Late charges cannot exceed 5% of the overdue payment and may not be collected more than once per delinquency. Additionally, improper payment allocation that results in inflated balances or triggers repossession may also be challenged under Florida’s Unfair and Deceptive Trade Practices Act (FDUTPA).

Georgia

The Georgia Motor Vehicle Sales Finance Act (§ 10-1-31) allows lenders to charge a late fee only if the payment is more than 10 days overdue, and the fee must not exceed 5% of the installment. Georgia courts have held that the misapplication of payments leading to excessive fees or wrongful default notices may also give rise to consumer claims under both the Act and Georgia’s Fair Business Practices Act.

Ohio

Ohio Revised Code § 1317.06 governs motor vehicle retail installment contracts. Late charges may not exceed 5% of the unpaid portion and can only be assessed once per default. The Ohio Consumer Sales Practices Act prohibits deceptive or unconscionable acts, including misapplication of payments or compounding late fees beyond the contract’s terms.

Michigan

Under Michigan Compiled Laws § 492.114a, late charges must be disclosed in writing and may not exceed 5% of the unpaid amount. Michigan law also requires vehicle loan financing companies to maintain accurate records of payments, and failure to apply payments correctly may also be deemed an unfair trade practice.

New York

Under New York Personal Property Law § 302, lenders may not assess a late fee greater than $10 or 5% of the late payment, whichever is less. New York also requires a written contract provision for late charges. Applying payments to fees before principal or interest, without disclosure, may also be deemed deceptive under the General Business Law § 349.

New Jersey

New Jersey limits late charges under the Retail Installment Sales Act (N.J. Stat. § 17:16C-42) to 5% of the unpaid amount. Only one late fee may be charged per missed installment. The state also provides strong consumer protections against repossession without notice and allows challenges to any fees or practices that violate the New Jersey Consumer Fraud Act.

North Carolina

North Carolina General Statutes § 25A-29 allows creditors to charge a late fee only if the payment is 10 days past due and limits the fee to $15 or 5% of the payment. The state’s Unfair and Deceptive Trade Practices Act (UDTPA) can be applied when misapplication of payments results in inflated fees or unjustified delinquency reporting.

Pennsylvania

The Pennsylvania Motor Vehicle Sales Finance Act (69 P.S. § 612) caps late charges at $10 or 5% of the installment, whichever is less. Payment application practices must be explicitly disclosed. Any attempt to charge compound late fees or to repossess a vehicle based on misapplied payments may also be actionable under Pennsylvania’s Unfair Trade Practices and Consumer Protection Law.

Texas

Texas law limits late charges under the Credit Code (Tex. Fin. Code § 348.114) to 5% of the unpaid installment and prohibits pyramiding or charging multiple late fees on a single missed payment. Misapplying payments or accelerating the loan without proper notice may also violate Texas consumer finance regulations and result in civil liability for lenders.

In general, the misapplication of payments is a servicing violation that occurs when a lender or loan servicer applies borrower payments to late fees, collateral insurance charges, or other add-on items instead of allocating them toward principal and interest as statutorily required. The misapplication payment practice increases loan balances, generates unlawful interest, and places borrowers at risk of delinquency, default, and/or repossession even when they have made subsequent “timely payments.”

In 2024, the Consumer Financial Protection Bureau (CFPB) brought enforcement action against USASF Servicing, LLC, identified over 8,700 misapplied payments across a five-year period. The complaint detailed how this practice resulted in over $1.2 million in additional interest and fees that borrowers were not legally obligated to pay. The violations cited in the complaint reflected systemic misconduct in servicing operations and highlighted failures to comply with established loan terms and applicable consumer protection laws.

Vehicle loan financing companies have a legal and contractual duty to apply payments in accordance with Federal and applicable state law and must also comport with the terms of the loan agreement. When Vehicle loan financing companies fail, the result is not a servicing irregularity, but a material failure with legal consequences that exposes consumers to financial harm and creates grounds for regulatory enforcement, and importantly, a lawsuit especially if a repossession has occurred.

What Is Payment Misapplication in Auto Loans?

In a properly serviced loan, each payment must be credited to outstanding interest and principal in accordance with the agreed amortization schedule. However, in cases of misapplication, vehicle loan financing companies divert those funds—often without disclosure—to unrelated charges such as late fees, collateral protection insurance (CPI), or other add-on costs.

This deviation results in understated principal reduction, continued accrual of interest, and inflated loan balances. Borrowers may appear delinquent or behind on payments, even when they have paid the full amount due. Over time, these errors can escalate into default status, negative credit reporting, and in some cases, wrongful repossession.

Truth in Lending Act Claims

We have begun to witness a rise in Truth in Lending Act (TILA) claims against vehicle loan financing companies. Vehicle finance transactions and servicing must comply with Federal and State law as well as the loan agreement terms contained in the promissory note or retail installment contract. Several loan agreements do not authorize loan financing companies to override standard allocation sequences or prioritize ancillary fees. When loan financing companies do so, they are subject to enforcement under consumer protection statutes, including the Truth in Lending Act (TILA).

Unlike occasional mistakes, widespread or repeated misapplication of payments reflects systemic deficiencies in loan servicing practices. It violates borrower expectations and erodes the integrity of the loan servicing process, resulting in avoidable costs that were neither disclosed nor contractually agreed to.

How the Practice Impacts Borrowers

When loan financing companies misapply payments, the financial impact on borrowers is immediate and compounding. Funds intended to reduce principal or satisfy monthly obligations are diverted to fees or charges that should not take priority. As a result, interest continues to accrue on an inflated balance, causing the loan to amortize improperly. Borrowers are often unaware of the misapplication until they receive delinquency notices, late fees, or demands for payment that conflict with their own records.

The financial consequences are compounded by impacts on borrower credit, loan eligibility, and account accuracy. Misapplication of payments may result in erroneous negative credit reporting, reduced credit scores, and restricted access to future credit opportunities. In some cases, consumers become subject to repossession proceedings even after making consistent, timely payments.

Critically, the appearance of delinquency in a loan financing company’s internal system may trigger an automated repossession activity or deny the borrower eligibility for loan modifications and/or hardship relief.

These issues are especially damaging for borrowers already navigating financial difficulty. The misapplied funds not only create additional repayment obligations but also erode trust in the loan servicing process. Borrowers may struggle to contest these errors without access to accurate transaction records or legal support, while Vehicle loan financing companies often rely on internal systems that lack transparency or consumer-facing resolution mechanisms.

The CFPB’s enforcement action against USASF highlights that payment misapplication is not a minor servicing issue but a widespread violation with measurable financial consequences. When these failures occur repeatedly, they point to broader deficiencies in loan servicing practices and a lack of compliance with consumer protection standards.

Legal Framework and Servicing Violations

Vehicle loan financing companies are legally required to apply borrower payments in accordance with the terms of the loan agreement and in compliance with federal and state consumer protection laws. Chief among these is the Truth in Lending Act (TILA), which mandates clear disclosures and accurate application of payments to ensure transparency and fairness in lending transactions. When vehicle loan financing companies deviate from these obligations—by redirecting payments toward fees or ancillary charges not authorized by the contract—they may violate both TILA and applicable state consumer protection laws.

TILA, codified at 15 U.S.C. § 1601 et seq., was enacted to promote informed use of consumer credit and prevent deceptive practices. Under Regulation Z, Vehicle loan financing companies must:

• Provide accurate and timely periodic statements reflecting how payments are applied.
• Credit payments as of the date received, unless otherwise permitted by law.
• Avoid applying payments in a manner that increases consumer obligations unlawfully.
• Disclose fees, charges, and interest accrual clearly and in accordance with the original loan terms.

Misapplication of payments may result in incorrect loan balances, failure to properly credit accounts, and misleading disclosures—all of which may constitute statutory violations subject to regulatory enforcement and civil liability.

In addition to federal statutes, many states impose separate obligations on Vehicle loan financing companies, including:

• Duties of good faith and fair dealing in the administration of loan terms.
• Requirements to provide detailed payment histories upon request.
• Consumer rights to dispute misapplied payments or reallocation of funds.
• Statutory penalties for failure to provide accurate account statements.

The CFPB’s enforcement action against USASF Servicing, LLC reflects a pattern of unlawful payment servicing practices. Over a five-year period, USASF diverted borrower payments to late and other fees and collateral insurance charges instead of applying them to principal and interest, without the necessary disclosures or contractual authority.

When such servicing violations occur across multiple accounts and persist over time, they may also fall within the scope of the Consumer Financial Protection Act of 2010, which prohibits unfair, deceptive, or abusive acts or practices (UDAAPs). Regulatory agencies may respond with enforcement actions seeking consumer restitution, impose civil penalties, mandate operational changes, and place Vehicle loan financing companies under supervisory monitoring to ensure future compliance.

Case Study: CFPB’s $42M Penalty Against USASF for Misapplied Payments

In August 2024, the Consumer Financial Protection Bureau (CFPB) filed a complaint in the U.S. District Court for the Southern District of Florida against USASF Servicing, LLC, a subprime auto loan servicer based in Fort Lauderdale. The complaint detailed multiple violations of federal consumer financial law, including the improper allocation of borrower payments over a five-year period.

According to the CFPB, between January 2016 and August 2021, USASF misapplied consumer payments at least 8,738 times by diverting excess funds to late fees and collateral protection insurance (CPI) charges rather than applying them to interest as required. These practices inflated loan balances, disrupted amortization schedules, and led to over $1.2 million in additional interest and fees that were not authorized under the borrowers’ loan agreements.

The CFPB also found that USASF failed to maintain adequate internal controls, policies, and procedures to ensure compliance with federal servicing standards. The company’s practices resulted in misleading account statements, inaccurate reporting, and a pattern of violations that conflicted with both the Truth in Lending Act (TILA) and the Consumer Financial Protection Act.

Under the terms of a stipulated judgment, USASF was ordered to pay $36 million in consumer compensation and a $6 million civil penalty, totaling $42 million. The judgment also imposed injunctive relief requiring servicing reforms, compliance monitoring, and ongoing federal oversight.

The USASF lawsuit reinforces the legal and regulatory consequences that may follow when vehicle loan financing companies fail to apply payments as required under loan agreements. Inadequate compliance infrastructure, combined with persistent servicing violations, can expose institutions to significant enforcement actions, monetary penalties, and long-term supervisory scrutiny.

Policy Recommendations for Consumer Right Protections

Borrowers have a legal right to accurate application of their payments under the terms of their loan agreement. When this does not occur, the result is not only a breach of contract but also a violation of consumer protection laws. In such cases, borrowers may pursue formal resolution through both regulatory channels and legal action.

Under the Truth in Lending Act (TILA), loan Vehicle loan financing companies must apply payments correctly, disclose all charges, and provide clear and timely account statements. If payments are misallocated—such as being directed to late fees or insurance charges before interest and principal—borrowers may challenge the servicer’s actions, request a correction, and seek to recover any resulting losses.

Consumers should begin by reviewing their payment history and account statements. If discrepancies are identified, a Qualified Written Request (QWR) under RESPA can be submitted to require a formal response and documentation from the loan financing company. If issues remain unresolved, consumers may escalate the matter to the CFPB or their state attorney general. Legal options may include recovering fees, correcting credit reporting, or pursuing statutory damages.

The USASF lawsuit shows that many of these issues persist due to weak oversight. Stronger preventative policies are essential to address servicing misconduct and protect consumer rights. The following reforms should be implemented to reduce risk and promote long-term accountability:

• Clear Payment Breakdowns: Vehicle loan financing companies should provide real-time, itemized disclosures of how payments are applied—across principal, interest, fees, and add-ons.
• Audit-Ready Internal Controls: Systems should be in place to flag duplicate charges, improper payment allocations, or inconsistencies in account records, and must be subject to regular audits.
• Uniform Application Rules: Federal and state regulators should enforce consistent payment application order—prioritizing principal and interest unless the loan explicitly states otherwise.
• Fair Dispute Procedures: Borrowers should have access to published and enforceable procedures to contest errors, with response deadlines and appeal mechanisms.
• Heightened Oversight for High-Risk Vehicle loan financing companies: Subprime and repeat-violation Vehicle loan financing companies should be subject to enhanced supervision, including periodic reviews, compliance reporting, and public accountability.

These policy recommendations are intended to strengthen consumer protections, enforce accountability within the loan servicing industry, and ensure borrowers are treated fairly under the terms of their loan agreements. By addressing systemic issues such as misapplied payments, inadequate compliance systems, and limited dispute resolution mechanisms, these reforms aim to reduce servicing failures, minimize borrower harm, and establish clearer pathways for legal remedy when violations occur.

Conclusion

Misapplication of payments is a material servicing failure with significant legal and financial consequences for borrowers. As the CFPB’s $42 million action against USASF Servicing, LLC shows, these practices can persist across thousands of accounts when oversight is weak, and compliance systems fail.

Vehicle loan financing companies are legally obligated to apply payments in accordance with loan terms, federal and state law. When they do not, borrowers have a right to challenge those errors, seek compensation, and demand accountability. At the same time, regulators must act to close oversight gaps and adopt stronger safeguards to prevent servicing misconduct before it causes lasting financial harm.

If you are dealing with misapplied payments, wrongful repossession, or improper auto loan servicing, contact FS CORPS immediately. Our experienced legal team is committed to protecting your rights, ensuring lenders are accountable for their actions, and securing the compensation you deserve.